Named the Only Visionary in the 2021 Gartner® Magic Quadrant ™ for Unified Communications as a Service


Fuze recognized for his ability to execute and the comprehensiveness of his vision for the twelfth time in a row

Rocket, the leading provider of cloud-based communications for the modern global business, today announced that Gartner, Inc. has recognized the company as the Only Visionary in its 2021 Magic Quadrant for Unified Communications as a Service, in the world. This is the twelfth time that Fuze * has been recognized by Gartner in the Magic Quadrant for Unified Communications as a Service, Worldwide report.

Recent data from Gartner predicts that remote workers will represent 32% of all employees worldwide by the end of 2021, up from 17% of employees in 2019. As a global provider of cloud communications for the business, including manufacturing companies and frontline industries, Fuze provides a seamless user experience for critical workflows, helping to improve productivity and collaboration, regardless of user location, through a seamless user experience platform. – truly unified shape. Fuze’s intuitive unified communications and contact center platform enables a seamless transition between calling, meeting, chatting and sharing, all powered by an intelligent global cloud architecture.

“We have seen record engagement on the Fuze platform during an unprecedented time for the entire global workforce and the resulting flexible working movement,” said Brian Day, CEO of Fuze . “It has become very clear that the world of employee communications is constantly changing and, through our continuous innovation, we are providing workers with the tools they need to quickly adapt to market changes and maintain business continuity. their activities. We are proud of Gartner’s continued recognition as a visionary in the UCaaS space, as we believe it validates our mission and purpose for our global business customers.

Fuze is committed to meeting the communication needs of the modern worker and continues to improve its offerings to meet these ever-changing demands. Fuze believes the company has been named the only Magic Quadrant Visionary 2021 due to its focus on providing global cloud communications and a contact center to large enterprises, innovation in contact center offering, and vertical solutions from Fuze, and its industry-leading communications customer experience. and collaboration for workers anywhere, on any device.

This Magic Quadrant helps leaders in digital workspace applications select the vendors that best meet their organization’s needs.

Gartner also said, “By 2023, the number of remote workers will have doubled to more than two-thirds of digital workers, which will shift the demands of buyers to require work capacity anywhere. By 2024, 75% of enterprise users will not use a landline, up from 30% in 2020. ”Gartner defines Unified Communications as a Service (UCaaS) as a service delivered in the cloud that provides many same functions as on-premise unified communications (UC) solutions.

Over the past year, Fuze has expanded its suite of integrations, launching two Microsoft Teams offerings, Click to Connect and Direct Routing, as well as integrations with Zapier, Slack, and Gmail. This portfolio is part of the Fuze Integrations Ecosystem, which extends Fuze’s open platform strategy with adjacent enterprise technologies allowing organizations to personalize workflows with pre-built and custom integrations that drive business success. productivity and efficiency. The company has also developed a “Remote Work” resource center that includes best practices for working remotely in response to the COVID-19 pandemic.

Download a free copy of Gartner, Inc.’s Magic Quadrant 2021 for Unified Communications as a Service, global research report here.

Source: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, October 18, 2021.

* Fuze was previously included as ThinkingPhones and Thinking Phone Network prior to the acquisition and rebranding to Fuze in 2016.

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About Fuze

Fuze is a global provider of cloud communications for the business. Our intuitive unified communications and contact center platform enables a seamless transition between calling, meeting, chatting, and sharing with state-of-the-art intelligent cloud architecture. Fuze enables the digital and distributed workforce to communicate anywhere, anytime, and on any device. Founded in 2006, Fuze is headquartered in Boston, MA and offices around the world. For more information, visit

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